Operation and Management Systems
Woodward Group have invested time and money not only in Training Programmes but also our operating and management systems. We are ISO 9001 accredited providing assurance and benefits to our customers that we deliver a reliable, consistent and professional service.
We have commissioned a tailor-made solution “Alarm Master” which provides a service administration system managing all aspects of a customer’s ongoing contract. Alarm Master provides full and complete information of all Incidents and Actions taken and allows Woodward Group to be fully compliant with ACPO Policy and Recognised Inspectorate codes of practice.
Alarm Master allows for instant communication between our engineers and office, including the easy transfer of documents and photographs. It also shows the progress of engineers on reactive calls with status icons at each stage.
Last, but not least, it records all assets on your site and tells you which of them have been serviced during any particular visit.